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If you've lost or broken the device that has your Multi-Factor Authentication method on it, you can regain access to your account. You will need your emergency login codes to do so.
If you do not have access to your emergency login codes, contact the ICT Service Desk:
If you've forgotten your device and need access to your account immediately:
If you've broken or lost your device, but have a new one available:
If you've broken or lost your device, but do not have a new one yet:
If you can't get a new device within 24-hours, please contact the ICT Service Desk.
Having issues? Contact us using the . An ICT team member will contact you shortly.