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The Mental Health Crisis Response (MHCR) program is a scenario-based, community co-designed curriculum that provides frontline officers with advanced, evidence-informed training in de-escalation, crisis communication, and relational policing. Developed over an eight-year period through rigorous research and real-world testing, MHCR equips public safety professionals with the skills to respond effectively, empathetically, and safely to individuals experiencing a mental health or substance use crisis.

Anchored in the validated DePICT™ framework, our program cultivates a relational policing approach—centered on dignity, procedural justice, and trauma-informed practice—that fosters trust and resilience within communities.

CSPA Requirements for Police Officer Training

As of April 1, 2024, the MHCR program is mandatory training for all police officers in Ontario under the Community Safety and Policing Act (CSPA).

To be compliant, MHCR training must be delivered by a certified instructor who has completed the MHCR Train-the-Trainer (T3) program through 91porn.

Stay Informed

Complete the MHCR form to receive updates on training opportunities, webinars, pricing, and program materials.

Why MHCR Stands Out

Evidence-Based and Research-Validated

  • Created through extensive field research, pilot testing, and academic evaluation
  • Demonstrated improvements in officers’ de-escalation techniques, confidence, empathy, and bias reduction
  • Anchored in the DePICT™ framework—the first validated tool to assess policing competencies in crisis response

Hybrid Learning Built for Real-World Application

  • Blends online learning with in-person, scenario-based training
  • Uses immersive, high-fidelity simulations based on actual mental health crisis encounters
  • Emphasizes active learning, group problem-solving, and reflective feedback

Practitioner-Tested, Community-Aligned

  • Refined through iterative testing across multiple police services
  • Designed to adapt to diverse jurisdictions, organizational needs, and public safety contexts
  • Scalable and flexible—ideal for local, regional, or national implementation

Co-Designed with Community Experts

The MHCR curriculum was developed through a collaborative, cross-sectoral process involving:

  • Individuals with lived experience of mental illness and crisis.
  • Mental health professionals (clinicians, nurses, mobile crisis teams, forensic psychologists).
  • Academics, simulation specialists, and students.
  • Cultural safety and anti-discrimination experts.
  • Police trainers, defensive tactics specialists, and government advisors.

This inclusive design ensures that MHCR is not only practical but also socially responsive, trauma-informed, and rooted in real-world perspectives.

Relational Policing at the Core

MHCR is grounded in a relational policing approach, which prioritizes respectful, personalized, and trust-based engagement during crisis situations. Officers are trained to slow down, listen actively, and co-create peaceful resolutions with individuals in distress—while ensuring public and personal safety.

Key principles of relational policing include:

  • Humanized and person-centred interactions
  • Empathy and emotional regulation
  • Procedural justice and trauma-informed practice
  • Cultural safety and anti-bias awareness

This approach supports long-term community trust, officer wellness, and improved outcomes for individuals in crisis.

Designed for Broader Impact

While MHCR was developed and piloted in Canada, the program’s flexible, modular design makes it applicable to a wide range of jurisdictions and public safety organizations globally. It can be tailored to reflect local policies, protocols, and cultural considerations, and is aligned with international best practices in crisis intervention and police education.

MHCR is ideal for:

  • Police services and training academies
  • Public safety agencies
  • Crisis response teams
  • Correctional and justice organizations
  • Cross-sector partnerships in mental health and community safety

Relevant to Sectors Beyond Policing

MHCR is more than a training course—it’s a transformational approach to crisis response. It offers organizations a comprehensive framework to:

  • Build capacity to respond to mental health crisis in all contexts
  • Improve employee and public safety and accountability
  • Improve interactions with individuals in mental health crisis
  • Create safer outcomes for all

to request a copy of De-escalating Persons in Crisis Competencies Tool (DePICT) and manual or for permission to use the tool.

Contact Us:

For assistance with implementation, instructor certification or scheduling: 

E: mhcr@wlu.ca

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