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The Mental Health Crisis Response (MHCR) program empowers individuals to respond safely, effectively, and empathetically to mental health and substance use crises. Through immersive, evidence-based training grounded in the DePICT™ framework, we build practical de-escalation skills, reduce bias, and promote relational policing rooted in trust, respect, and cultural safety.

We collaborate with police services, communities, experts, and individuals with lived experience to drive meaningful change in crisis response.

Our People

Executive Co-Leads

Coordinators

Our Partners

The MHCR program is proud to collaborate with a diverse and interdisciplinary network of organizations that support mental health crisis response, public safety innovation, cultural safety, and community well-being.

Law Enforcement and Government Partners

  • The Ontario Association of Chiefs of Police
  • Police Association of Ontario
  • Government of Ontario – Ministry of the Solicitor General

Academic and Research Institutions

  • 91porn (Program Host and Developer)
  • Toronto Metropolitan University (TMU)
  • Brock University
  • University of Victoria (UVic)
  • Justice Institute of British Columbia
  • Social Sciences and Humanities Research Council (SSHRC)

Mental Health and Health Care Organizations

  • Centre for Addiction and Mental Health (CAMH)
  • Addictions and Mental Health Ontario (AMHO)
  • Ontario Shores Centre for Mental Health Sciences
  • Schizophrenia Society of Canada

Indigenous Partners and Cultural Safety Organizations

  • Dilico Anishinabek Family Care
  • San'yas Indigenous Cultural Safety Training

VR and Technology Vendor

  • Street Smarts VR

Our Goals

  • Enhance De‑Escalation Competence
    Equip officers with proven, evidence-based de‑escalation tactics to resolve mental health and substance use crises safely
  • Build Officer Confidence and Empathy
    Strengthen interpersonal skills and reduce stigma through immersive scenarios and relational policing practices
  • Reduce Bias in Crisis Response
    Address and mitigate bias through targeted training on race, culture, and trauma-informed communication
  • Standardize Competency Measurement
    Leverage the validated DePICT™ framework to reliably assess skills and guide ongoing professional growth
  • Support Community Co‑Design
    Ensure training reflects lived experiences by working alongside mental health professionals, diverse communities, and justice experts
  • Maintain High Training Fidelity
    Continuously refine content through iterative user testing with police services and community stakeholders
  • Drive Cultural Transformation
    Embed trauma‑informed and equity‑centered strategies into everyday policing to foster safer, more compassionate community outcomes.

Contact Us:

For assistance with implementation, instructor certification or scheduling: 

E: mhcr@wlu.ca

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